Welcome to Eligant world. We love nothing more than to see our talented community of members thrive and reach new heights with their passion. We are thrilled to provide booking, invoices, estimates and other technology solutions (the “Services”) to professionals, and auto shop owners (“Professionals”).
This Privacy Policy outlines how Eligant AI, LLC (“Eligant,” “we,” “our,” or “us”) collects, uses, and discloses personal information pertaining to professionals, such as auto shop owners and other service providers (“Professionals”), through our website (www.Eligant.tech), mobile applications, and related services.
This Policy only applies to the information we collect from and about Professionals and not from or about individuals who may interact with Professionals, such as by booking an appointment or receiving invoices and estimates. If you are an individual who has used the Services to provide personal information to a Professional and have questions about their data handling practices, please consult the Professional’s privacy policy and contact the Professional if you have questions or wish to exercise any rights you may have under applicable law.
Information We Collect
We collect information through various means, as detailed below, to provide and enhance our Services.
a. Information You Provide Directly
We collect personal information that you voluntarily provide, including:
- Account Registration: When you create an Eligant account.
- Communications: When you contact customer support or communicate with us.
- Business Information: When you provide details about your business, including name, address, services offered, pricing, availability, and images or videos of your work.
- Transactional Data: When you purchase our Services.
- Marketing Preferences: When you subscribe to newsletters or promotional content.
This data may include, but is not limited to, identifiers such as name, phone number, email address, license number, and vehicle identification numbers (VINs).
b. Information from Other Sources
We may collect supplemental information from external sources, including:
- Identity Verification and Fraud Prevention: Information from non-affiliated third parties to verify your identity or enhance security measures.
- User-Provided Information: If another user provides your contact details, such as when referring you to our Services.
- Payment Processing: Information obtained through our payment processor, Stripe, including card details and tax identification numbers for transaction and troubleshooting purposes.
c. Information Collected Automatically
We and our vendors (including analytics providers such as Google Analytics) may use cookies, web beacons, and other tracking technologies to collect information automatically. This may include:
- Device type, operating system, and browser type
- Internet service provider (ISP)
- IP address and location data (if consented to)
- Usage metrics such as access times, page views, and referring/exit pages
- Engagement and navigation behavior within our Services
d. Information We derive
We may derive insights about you based on collected data, such as determining your business type or geographical location from your IP address.
How We Use Your Information
We use the collected data for business and operational purposes, including:
To administer and troubleshoot the Services.
To provide you with the Services, including registering you for an account, connecting you with other Professionals using the Services, or in conducting your business with clients;
To respond to your questions or inquiries, including to provide customer support and troubleshooting assistance;
To communicate with you, including sending you emails about products, events and Services that may interest you;
To manage and remember your preferences and personalize your experience of the Services;
To analyze and improve the Services and develop new products, features and services;
To administer surveys, promotions, or contests;
To verify your identity;
To comply with our legal obligations or as permitted by law;
To protect the safety and/or integrity of our users, employees, other parties, members of the public, and/or our Services;
To prevent fraud and enforce our legal terms; and
Information Disclosure
We may disclose personal information under the following circumstances:
a. Affiliates
We may share information with our affiliated entities for operational and business purposes.
b. With Your Consent
We share data with third parties when you provide explicit consent, such as when opting into co-branded services.
c. Vendors and Service Providers
We engage third-party providers for services such as payment processing, data storage, customer support, marketing analytics, and security.
d. Legal Compliance and Protection
We may disclose information if required by law, such as in response to subpoenas, court orders, or other legal processes.
e. Business Transfers
In the event of a merger, acquisition, or sale of assets, we may transfer personal information as part of the transaction.
f. Aggregated and De-Identified Data
We may disclose anonymized or aggregated data that does not personally identify users.
SMS Messaging & Consent
When you provide your mobile number and opt in to receive communications from Eligant, you consent to receive SMS messages from eligant.tech related to account creation, onboarding, service reminders, and support. Message and data rates may apply.
You can opt out of receiving these messages at any time by replying with STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any message.
Eligant will not send promotional or marketing SMS messages without your express consent. Your phone number and personal data will not be sold or shared with third parties for marketing purposes.
Targeted Advertising and Analytics
We engage others to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, better understand your activity, and perform related services across the web and in mobile applications. To do so, these entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. Some of these disclosures may be considered “sales,” “sharing,” or “targeted advertising” under applicable law. You can opt out of these disclosures by clicking the “Your Privacy Rights” link on our homepage at www.eligant.tech. You can learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices. Your mobile device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.
In addition, we may share identifiers, like email addresses and phone numbers, with some of our advertising partners. These advertising partners translate that information into a unique identifier that can then be used to show ads that are more relevant to you across the web and in mobile apps. Depending on where you reside, you may opt out of these disclosures by sending us a request.
Your Choices and Controls
You have the following rights regarding your personal information:
Profile Information: You can update certain of your profile information by accessing your account.
Marketing Communications: You can unsubscribe from marketing emails by following the directions in those emails. Please note that if you unsubscribe from marketing emails, we may still send you administrative emails regarding the Services, including, for example, notices of updates to our Terms of Service or this Privacy Policy.
Cookies & Analytics: As described in the “Targeted Advertising and Analytics” section above, we and our partners may process personal information to serve you advertisements on third-party properties. You can turn off cookies used for ad targeting purposes as described in the Opt Out of Sales, Sharing, Targeted Advertising section below. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Precise Location Information: If you initially consent to our collection of location information from your mobile device, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
Mobile Push Notifications: With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Children’s Privacy
Our Services are intended for users aged 18 and above. If you believe that a minor has provided personal information, please contact us through our email.
Data Retention
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
External Links
The Services may contain links to other websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of those websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of those websites or services.
Additional Information for U.S. State Residents
Certain states, including California, provide additional privacy rights. Residents may request access to their personal data, opt out of data sharing, or request data deletion as permitted by state regulations.
For further information or to exercise your privacy rights, visit our website or contact us at support@eligant.tech.
Policy Changes
This Policy may be updated occasionally. If we modify this Statement in the future, we will announce any changes on this page. For significant or material changes, we will inform you via email. Please review these terms whenever you use the Site. Your ongoing use of the Site indicates acceptance of the latest version of this Statement.